Standard Returns and Exchanges
We have a 90-day refund policy on all clean, unwashed, unaltered, unused items that still have their original tags. We cannot take back any items without their original tags. All sales are final on items that have had custom embroidery, silk-screening, alterations, or any other customizations.
In most cases we will accept returns after 90 days, but you will only be refunded in the form of store credit. However, any return after the the 90-day period is subject to being non-refundable, even in exchange for another item or for store credit. For example, if the item is no longer carried at our store, and/or no longer available from our vendors, it is considered discontinued, and we may not take back discontinued items. These situations are determined on a case-by-case basis by the store manager.
Within the 90-day period, you may also return any merchandise that has a defect in the quality or workmanship for a full review on us replacing or repairing.
A re-stocking fee may be charged on returns, to be determined at the time the refund is issued. Re-stocking fees may include freight charge of returning the item(s) to our vendor(s). Generally, re-stocking fees are only applied to "Special Order Only" items [see information below], however this may not always be the case and Absolute Uniform Co. Inc. reserves the right to charge a re-stocking fee on any return or exchange that it deems necessary.
"SPECIAL ORDER ONLY"
Products that are marked as Special Order Only are items that we do not keep stock of in our store, so we must always Special Order them.
Unless otherwise indicated, purchases made on items that are marked as Special Order Only are subject to a 21-day return policy and restocking fees may apply. The 21 days is from the date of the original purchase and includes weekdays, weekends, and holidays. After the 21-day period, the purchase is considered non-refundable and no returns or exchanges will be allowed.
As with our Standard Returns & Exchange policy, the 21-Day Returns & Exchange policy is valid on all clean, unwashed, unaltered, unused items that still have their original tags. We cannot take back any items without their original tags. All sales are final on Special Order Only items that have had embroidery, silk-screening, alterations, or any other customizations.
Within the 21-day period, you may also return any merchandise that has a defect in the quality or workmanship for a full review on us replacing or repairing.
If shipping the returns back to our store, the returned item(s) must arrive at our store before the end of the 21-day period.
Just because an item is not marked as Special Order Only, does not mean that is currently in stock.
For more information on Special Orders, please refer to our Terms & Conditions page.
Returns and Exchanges for Shipped Items
Customers may deliver returns directly to our retail store in person, or they may ship their returns back to us. Customers will be responsible for all shipping charges for items shipped to and from our store, unless there is an error on our part (for example, if incorrect items were shipped to you).
If a return is shipped back to us, the refund will not be issued until after the items have arrived and have been inspected to make sure that they fit the criteria mentioned above for returns.
Refunds issued by Credit or Debit Cards
Refunds issued via credit or debit cards are subject to a processing period determined by the card holder's bank or credit card company - this is typically 2 to 5 business days, but we cannot guarantee how long it will actually take for the refund to post to the card holder's account.
Refunds on purchases made by Credit or Debit Cards must be refunded to the same account that was charged on the original purchase.
For your security, card information is not kept on file (unless the customer has specifically requested for us to do so), therefore whenever a refund is to be issued via a Credit or Debit card, the card information must be collected again. In our store this means the card must be swiped or entered manually, for all other cases we may enter the card info manually, taking the info over the phone.
Shipping and Handling
All orders are shipped via UPS Ground Service. Shipping and handling fees are as follows:
$10.00 on purchases of $49.99 and below,
$12.00 on purchases of $50 to $99.99,
$14.00 on purchases of $100 to $149.99,
$16.00 on purchases of $150 to $299.99,
and FREE shipping on all orders $300 and up.
Plus tax for all pricing shown above.
Charges may vary for any out of state shipments.
If you have chosen to have the items shipped to you, the items will be sent out from our store to the shipping address (indicated at the time of purchase - step 1 of 3 of the checkout process) as soon as the order is complete. If the order is not complete, i.e. needs embroidery or Special Order(s), your entire order will be sent out from our store after all items have arrived in stock the store and all required work on the items has been completed. Orders might be shipped in parts if a significant part of the order is ready and other pieces will take significantly longer to get ready - this is at our discretion, to be determined at the time of the purchase.
Please call us at 972-572-9191 or email us at firstname.lastname@example.org for return instructions.
As soon as your order is ready (excluding any backordered items) we will let you know that your order is ready to be picked up.
If you have placed an online order, do not assume that it will be ready right away! Orders take time to process, even if all items are in stock and ready to go, we still request that you wait until we let you know that your order is ready before you come to pick up the order. We will notify you by email and clearly state that your order is ready for pick up.
Order pick ups do not need to be made by the same person who has placed the order, however the person picking up the order will need to know the name on the account and/or the account number associated with the order. It is best to bring the receipt (for orders placed in the store) or the email stating the order is ready (for orders placed online) as these will have the account number printed on them.
For a map to our store and our store hours, please refer to the Our Location page.
For orders placed in our store, the customer will be notified via phone call. (Don't forget to check your voicemail!) If you do not answer we will leave a voicemail. If we cannot leave a voicemail (i.e. your voice mail box is full, or there is no voice mail for your number) we will make additional attempts to try to call you back at later times/dates.
For online orders, customers will be notified via email. Make sure to add email@example.com and firstname.lastname@example.org to your email address book so that our emails to you do not get filtered into your spam box. You will be emailed as your order reaches each new status of processing and when it is complete.
You may also check your order's status yourself at any time by viewing Your Account. For more information about Order Status Updates, click here.
Unless you tell us otherwise for online orders, you will only be contacted via email (unless there is an extremely urgent issue that we must contact you about right away). If you are placing an online order and wish for us to call you (as well as, or instead of emailing you) please leave us a short message in the COMMENTS section during the Checkout process. Be sure to leave a phone number as well if you don't want us to use the number we already have on file for your account.